Software development can be a very complex and overwhelming task that requires good organization and management. This is because today we develop large and complicated software programs in which are involved normally several people or teams of people, maybe not just in the same place but in different parts of the world.
Once you have sell and deployed your programs you need to give to your “customers” a good support, you need to know if your programs have defects (and they always will…) and fix them to improve your programs and deliver the changes to your customers, you will also need to know if your customers want new features or changes and so on. So… a good defect management, requirements and incidents tracking system can really make a difference in the software development cycle. It can be the difference between developing a good or a great software application.
View
It is an integrated bug tracker, requirements manager, and help desk incident tracker specifically designed with an emphasis on helping software development teams to collaborate better and ship software on time. This product can be used by all team members to coordinate their work, and to make sure that issues get resolved in a timely manner. Managers can obtain status, reports, charts and graphs showing trends and problem areas. Everyone involved can obtain status, automatic notification, reports, and charts and graphs; and share knowledge and information. TDC Isues Tracking System thus delivers up-to-the-minute project information and status to team members everywhere to foster better communication and collaboration, and automatically manages these issues to resolution. As a result, it increases productivity, improves the quality of products, and increases customer satisfactions.
Screenshots
Here you can find some screenshots of our application.
17. Tracking system main window
As you can see this is a list of Issues (Bugs, Changes, Questions, Request for new functionalities and Incidents) for one selected project. You also can see in the right low corner a statistic graph that gives you an idea of the status of the selected project. In the right below corner you can see resume information about the selected issue on the list. In this way you can know if this issue has attachments, e-mails, other issues related, related tasks, tests and so on.
18. Issues form
this is the window where you can edit or create an Issue. In the right of the window you fill up the necessary information to report an Issue (number of the issue, the date, the type of the issue, the priority level, which is completely defined by you as the status and severity levels, then the Title and the complete description for the issue with the possibility to use some controls to edit the text written as you use in many of the word processors like Microsoft Word for instead, the product and versions involved, the person or customer who report the issue, and so on. On the left part as you see you have 11 different options (Events Log, Attachments, Work log, related Issues, Messages, Mails, Related tasks, related Tests, SCM files, and History Log). All these options will let you to access to all the information that is pertinent to the issue and is all in the same window which is a very good advantage. Here you will have the possibility to keep the track of “who did what” in every issue, the time that every person spent, the mails and messages sent among the users who participate in every issue, the related issues to it, and all the documents, images, or any kind of files attached to the issue and the Source code management files related to every issue.
19. Customers and contacts
They represent actual users, or contacts, that belong to a Company (customer). A Customer can have multiple contacts associated with it. The Customers and Contacts list displays a list of all the companies in TDC and the number of contacts associated to each company. You can also keep the track about which Products had acquired your Customers and which versions of these Products they have. So every time that a contact from some of your customers report an Issue he will be able to indicate which product and version is related to.
20. Products and Versions
It is related with all the services, activities, and software that you develop in your company. You can keep the track of all kind of issues related with every product and also with every different version of these products.
22. Search Center
One of the tools of the program is the powerful Search center where you could find any file in any project and with different criteria as you can see in this image.
23. Report Center
The program has a Report center where you will have centralized all the reports available in the system. All the information can be printed, or export to PDF, Excel, Html or XML.
24. Security profiles
Permission-based access to projects and issues controlled by Security Profiles. In the case of projects you can restrict the actions that the users can do in every branch of a project (add new files, eliminate a file, view history, add issues, delete issues, create projects, and so on) by defining “Security profiles” and assigning them to the users individually by default.
25. Statistic Graphics
In this window the user can have an overview of any selected project by viewing the status of the issues in different aspects. You can also view the graphics in 2D or 3D, and toggle between bar and pie charts.
26. E-Mail Notifications
E-Mail notification rules ensure that project members are kept up to date on all assignments. The notification rules are fully customizable. You can define notifications lists by the VCS and also for the Tracking system as you can see. Notifications can be sent to TDC Users, to your clients or any other email address desired.
The e-mails format for the automatic notifications also can be designed by the user in an utility called “E-mail templates” so in that way you can define which information will be showed in every e-mail received by the recipients of the e-mails under different s events that happened on TDC.
27. Send e-mail from TDC
Off course you can also send e-mails thru TDC program and these e-mails will be saved on the program and will be related to the issues. Your recipients could be internal (usually the employees of your company) o external contacts (like customers, retailers, suppliers and so on). You can also send attachment files if you need. This is the window to send the e-mails thru this program.
Downloads
Download our Trial Version and test our tools. This version is completely functional, it is limited to just 5 users and require activation license after the 30 days trial period.
Prices
| Which modules you want? |
Single Team |
Multi-Team |
Enterprise |
| Just VCS | 229 U$S normal price |
229 U$S + 10 U$S for every additional user from 6 up to 30 users. |
500 U$S + 10 U$S for every additional user from 31. |
| For example: for 10 users you pay 229 U$S + 50 U$S = 279 U$S. | For example: for 40 users you pay 500 U$S + 100 U$S = 600 U$S. Just 15 U$S for every user!!!! | ||
| 189 U$S until February 29 (Save 18% !!!) | 189 U$S until February 29 (Save 18% !!!) | 400 U$S until February 29 (Save 20% !!!) | |
| Just ITS |
229 U$S normal price |
229 U$S + 10 U$S for every additional user from 6 up to 30 users. |
500 U$S + 10 U$S for every additional user from 31. |
| For example: for 10 users you pay 229 U$S + 50 U$S = 279 U$S | For example: for 40 users you pay 500 U$S + 100 U$S = 600 U$S. Just 15 U$S for every user!!!! | ||
| 189 U$S until February 29 (Save 18% !!!) | 189 U$S until February 29 (Save 18% !!!) | 400 U$S until February 29 (Save 20% !!!) | |
| Integrated system (VCS + ITS) |
299 U$S normal price |
299 U$S + 10 U$S for every additional user from 6 up to 30 users. |
650 U$S + 10 U$S for every additional user from 31. |
| For example: for 10 users you pay 299 U$S + 50 U$S = 349 U$S | For example: for 40 users you pay 650 U$S + 100 U$S = 750 U$S. Just 18,75 U$S for every user!!!! | ||
| 245 U$S until February 29 (Save 18% !!!) | 245 U$S until February 29 (Save 18% !!!) | 500 U$S until February 29 (Save 23% !!!) |